Reference

Find What You Need, Fast

We've pulled together the questions we hear most — covering your account, deposits via PayPal, Venmo and Play+, withdrawal steps, and how to reach support.

Account SetupDeposits & WithdrawalsPayment MethodsSupport AccessState Eligibility
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123moi Find What You Need, Fast
123moi Browse the Questions We Hear Most

Browse the Questions We Hear Most

Most questions we get fall into a few clear buckets: getting your account open, moving money in and out, and understanding what's available in your state. On the payment side, we support PayPal, Venmo and Play+ prepaid cards — all methods you likely already have on your phone. Deposits link to your existing wallet or card; no new account setup required for

those. Withdrawals follow a verification step where we confirm your identity before releasing funds, which is standard practice for any licensed platform operating in eligible states. Players in Charlotte, for example, go through the same identity check as anyone else before a withdrawal clears. If something isn't covered in these answers, our live chat team is the fastest path to a real

response. We keep this section updated as account flows change, so check back if something looks different than it did before.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • Live Chat Support
GET HELP NOW

Reach Our Team When You Need It

Live Chat Open the chat widget from any page inside your account. It connects you directly to our support team — no ticket queue, no waiting on hold.
Email Support For account issues that need documentation — like identity verification or a disputed transaction — email is the right channel. We respond to every message.
Account Help Center Your account dashboard has a Help section with step-by-step walkthroughs for common tasks: linking PayPal, updating your address, or checking withdrawal status.
WHY WE SAY THIS

How We Keep These Answers Accurate

Written by the Platform Team Every answer here comes from the people who operate the account system, payment rails and support queues — not from a third party summarizing from the outside.
Payment Info Is Checked Regularly PayPal, Venmo and Play+ processing steps are reviewed whenever a payment partner updates its flow — so what you read here reflects how deposits actually clear today.
State Eligibility Is Not Guessed We do not list states as eligible unless our legal and compliance process has confirmed it. Access depends on local law, and we say so clearly rather than overpromising.
Support Answers Match What Agents Say Our FAQ and live chat team use the same internal documentation, so you won't get a different answer in chat than what's written here.

What the Platform Covers

Supported local payment methods: PayPal, Venmo, Play+3
Account access — browser and mobile, no app download requiredWeb + Mobile
Encrypted account and payment sessions across all devicesSSL
Access is based on your state's current online gaming lawState-dependent

Answers to What People Ask Us Most

Head to the registration page, enter your name, email and state of residence, then verify your identity with a government-issued ID. The whole process runs in your browser or on mobile — no app required.

We accept PayPal, Venmo and Play+ prepaid cards for eligible accounts. All three link to methods you probably already use — no new wallet setup needed before your first deposit.

Withdrawals go through an identity verification step first. Once your account is verified, funds are sent to your PayPal or Venmo. Timing after that depends on the payment network, not on us holding the transfer.

Access depends on your state's online gaming laws. When you register, we check your state of residence. If your state isn't currently eligible, we'll let you know at that point rather than after you've set up a wallet.

We need a government-issued photo ID — a driver's license or passport works. You'll upload it through your account dashboard. This is required before any withdrawal is processed, per standard platform policy.

A decline can come from PayPal's own transaction filters, a mismatch between your PayPal name and your 123moi account name, or a state eligibility flag. Contact live chat with your transaction ID and we'll sort it out quickly.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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