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Understand Your Rights and Our Policy Terms

123moi operates under a clear legal framework designed for American players where access is permitted under state law. Every policy we hold — from account data handling to payment processing via PayPal, Venmo, and Play+ — is spelled out here so you know exactly…

State-by-state eligibilityAccount data rightsPayment policy — PayPal, Venmo, Play+Cookie and tracking disclosureContact paths for legal requests
123moi Understand Your Rights and Our Policy Terms
DATA AND SECURITY

How We Handle Your Account Data

We collect only the data needed to operate your account, verify your identity, and process payments through PayPal, Venmo, and Play+. We do not sell your personal data to third parties. Account security relies on encrypted connections and, where your device supports it, biometric login via your mobile app. You can request a copy of the data we hold, ask for corrections, or request deletion by contacting us through the legal email channel above.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account records are retained for as long as your account is active and for a period afterward as required by applicable state and federal financial regulations. Closed accounts are not deleted immediately.

Payment Data Security

We do not store full card numbers or bank credentials. PayPal and Venmo transactions are tokenized through their own systems, and Play+ card details are held by the card issuer, not by us.

Identity Verification

We verify identity before processing first withdrawals. You'll be asked to upload a government-issued ID through your account dashboard — the process is handled on a secure, encrypted page.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

Legal questions — account data requests, terms clarifications, payment dispute escalations — go through dedicated channels. Our support team is available via live chat and email, and legal-specific requests are routed to a separate review queue. When you contact us about a policy matter, include your account ID so we can pull the right record without delay.

Live Chat Start a chat from your account dashboard to raise a policy question. Identify it as a legal matter and it routes to our review team rather than general support.
Email Support Email is the right channel for formal data requests, account-closure confirmations, or written records of any policy dispute. We respond to legal emails with a reference number.
Account Settings Some legal actions — like withdrawing marketing consent or reviewing stored payment methods including your Play+ card — can be completed directly inside your account settings without contacting support.

Common Legal Questions Answered

If your question isn't covered here, reach out via live chat or email with your account ID ready. Policy questions are handled faster when we can pull your account record directly.

Access depends entirely on your state's law. We do not operate under a federal licence. Check whether online casino play is permitted where you live before opening an account.

Email our legal channel with your account ID and a written data-access request. We'll confirm receipt with a reference number and respond within the timeframe required by applicable law.

Yes, subject to any retention obligations under state or federal financial regulations. Submit a deletion request by email. We'll confirm what can be removed and what must be retained by law.

We retain transaction records as required by financial regulations. We do not store your full PayPal or Venmo credentials — those are tokenized through each payment provider's own system.

We email the address on your account before any material change takes effect. Continuing to use 123moi after that notice means you accept the updated terms.

Raise the dispute via live chat or email with your transaction ID. PayPal and Venmo disputes may also need to be raised directly with those providers under their own terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.